Everyday basics that survive school, play and the washer

Pink Angel

Returns & Exchanges

The growth spurt beat the mail truck, the 7/8 should have been 10/12 — the partner return network takes it back.

The 30-Day Window

Any unworn pack can go back within 30 days of delivery for a refund or an exchange, through the same retail partner network that delivered it. Holding a tee against your child and deciding the size is wrong is a normal return — keep the pack complete, the tags attached and the pieces unwashed. One garment tried on over an undershirt does not disqualify the pack; a week of playground wear does. A pack with a genuine defect goes back regardless of any of that.

How a Return Works

  1. Email hello@pinkangel.pages.dev with your order number and what went wrong.
  2. Within 1–2 business days the retail partner sends a prepaid label plus the drop-off points nearest your ZIP code.
  3. Fold the pack back into any mailer, stick the label on, drop the parcel at a partner point or hand it to the partner carrier. Keep the drop-off receipt until the refund shows up.

Partner Drop-Off Points

Returns ride the same partner networks as deliveries — carrier counters, lockers and drop-off desks across all 50 states, most a short drive away. No appointment, no repacking theater at the counter: the first scan at the drop-off point starts the refund clock.

Refund Timing

Once the partner return center receives and inspects the parcel, the refund travels back to the original payment method through the partner that charged it. Plan on 5–7 business days before it lands on the statement.

Exchanges

Need the 10/12 instead of the 7/8, or the pastel pack instead of the brights? Say so in the first email — if the replacement size or color set is in stock at the partner warehouse, it is held for you while the return travels back. Size swaps after a growth spurt are the most common exchange we see, and the fastest.

Damaged or Defective

A split seam, a peeling graphic, a zipper that jams, elastic that gives out in the first week — photo to hello@pinkangel.pages.dev within 7 days of delivery and the partner replaces or refunds at no cost. The pack only travels back if the partner center asks for it. Defects are our side of the deal, not yours.